Terms & Conditions of Service

§ 1. General Provisions

1. These Terms and Conditions govern the rules for using the services provided by MH Chłodnictwo Klimatyzacja Wentylacja (hereinafter: “Service Provider”) through the klimatyzacja24h.pl website and via direct contact.
2. By using the Service Provider’s services, the Client accepts these Terms and Conditions.
3. These Terms and Conditions are available at klimatyzacja24h.pl/en/terms and may be amended — the Service Provider will give 14 days’ notice of any changes.
4. Matters not regulated by these Terms and Conditions are governed by the provisions of the Polish Civil Code and the Act of 18 July 2002 on the provision of electronic services.

§ 2. Definitions

• Service Provider — MH Chłodnictwo Klimatyzacja Wentylacja, details as above
• Client — a natural person, legal entity or organisational unit using the services
• Website — the website available at klimatyzacja24h.pl
• Service — maintenance, installation and design services in the fields of air conditioning, refrigeration, heat pumps and ventilation
• Contact form — an interactive form on the Website enabling enquiries to be submitted

§ 3. Scope of Services

1. The Service Provider offers the following services:
   • Installation, servicing and repair of air conditioners (split, multi-split, VRF/VRV)
   • Design and installation of commercial refrigeration systems
   • Installation and servicing of heat pumps (air-to-water, air-to-air)
   • Installation of mechanical ventilation systems with heat recovery
   • Ongoing maintenance under subscription service agreements
2. The exact scope of each service is agreed individually before commencement.
3. The Service Provider reserves the right to refuse a service without giving a reason.

§ 4. Ordering Services and Contract Formation

1. Orders are accepted via:
   • the contact form on the Website
   • phone: +48 729 624 161 (during working hours)
   • email: [email protected]
   • in person at: ul. Robotnicza 50, 53-608 Wrocław
2. The Service Provider undertakes to respond to enquiries within 4 working hours.
3. A contract is formed upon the express acceptance by both parties of the scope and price of the service — verbally, by phone or in writing (email).
4. For orders exceeding PLN 3,000 written confirmation (email or contract) is required.

§ 5. Prices and Payments

1. Service prices are quoted in Polish zlotys (PLN) and are net prices, to which 23% VAT is added, unless expressly stated otherwise.
2. The final price is agreed following an inspection or a detailed description of the scope of work.
3. Payment may be made by:
   • cash (up to PLN 15,000)
   • bank transfer (account number: [account number — to be completed])
   • payment card
   • BLIK
4. A VAT invoice is issued upon the Client’s request. Please provide invoicing details before the service is carried out.
5. For orders exceeding PLN 5,000 a 30% advance payment may be required before work commences.

§ 6. Service Delivery

1. The service delivery date is agreed individually at the time of placing the order.
2. Standard turnaround for maintenance / repair: next working day for Wrocław and surrounding areas (in peak season: same-day service may be possible).
3. The Client is obliged to provide access to the service location at the agreed time.
4. In the event of force majeure or unforeseen circumstances, the Service Provider will notify the Client of any delay without delay.

§ 7. Warranty and Complaints

1. The Service Provider provides a 24-month warranty on completed work from the date of service delivery.
2. Installed equipment is covered by the manufacturer’s warranty (typically 2–5 years).
3. The warranty does not cover:
   • mechanical damage caused by the Client
   • damage resulting from force majeure (storms, flooding)
   • repairs carried out by third parties without the Service Provider’s consent
   • normal wear and tear (filters, refrigerant)
4. Complaints may be submitted via:
   • email: [email protected]
   • phone: +48 729 624 161
   • in writing: ul. Robotnicza 50, 53-608 Wrocław
5. Complaints are handled within 14 working days of receipt.

§ 8. Cancellation and Withdrawal

1. The Client has the right to cancel a scheduled service at least 24 hours before the planned time — free of charge.
2. Later cancellation may incur a technician time reservation fee of PLN 150 net.
3. A consumer has the right to withdraw from a distance contract within 14 days — subject to the proviso that this right does not apply once the service has been fully performed with the consumer’s express consent.

§ 9. Liability

1. The Service Provider is liable for damage arising from improper performance of the service up to the value paid for that service.
2. The Service Provider is not liable for indirect damage, loss of profits or damage resulting from force majeure.
3. The Client is obliged to inform the Service Provider of any material circumstances affecting service delivery (e.g. asbestos, electrical installation defects).

§ 10. Personal Data Protection

The rules for processing personal data are set out in the Privacy Policy available at klimatyzacja24h.pl/en/privacy-policy.

§ 11. Final Provisions

1. Any disputes will be resolved amicably by the parties.
2. If no agreement is reached, the competent court shall be the District Court in Wrocław.
3. Consumers may use the ODR platform: ec.europa.eu/consumers/odr
4. These Terms and Conditions come into force on 07.05.2026.